Get help
A real person reads every message. Here's how to reach us, and what to include so we can fix it on the first reply.
Email us
We answer within one business day, and usually much sooner. We are a small team in the United States, so a message sent overnight is read the next morning.
Sales questions, pricing, and demos go to hello@bluedogqualifier.com instead — it reaches a different inbox and you will get a faster answer.
Report a problem from inside the app
The fastest route for a bug is the feedback button in the app. It sends your message along with the screen you were on, the app version and your device model, which is usually the difference between us reproducing a problem and asking you three questions first.
One thing to know: it attaches a screenshot of the screen you were on, so if that screen shows a client’s details, they come with it. Email us instead if you would rather it did not.
What to include
If you are writing by email, these four things let us start straight away: what you were trying to do, what happened instead, the device you were on (iPhone, iPad, Android phone, or the web app), and roughly when it happened. A screenshot is worth a paragraph.
Signing in, and your account
Forgotten your password? Reset it here. The link works from a phone as well as a desktop.
Billing, seats, invoices and cancelling all live on your account page in the web app — sign in at app.bluedogqualifier.com.
Want to delete your account? You can do it yourself, from the Settings tab in the app or your account page on the web — no need to ask us. Here is exactly what deletion removes.
Before you write
Our FAQ covers the questions we get most — what the app does on its own, what a BlueDog Cloud subscription adds, how client payments work, and whether Qualifier suits trades beyond residential AV. How it works walks through the whole flow from a walkthrough to a sent proposal.
Privacy and terms
Our Privacy Policy explains what we collect and who processes it, and our Terms of Service cover the agreement itself. Questions about either go to support@bluedogqualifier.com.